Privacy Policy Last updated: July 16, 2024 This Privacy Policy describes how Docupdate collects and uses your Personal Data when You use the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
CCPA Notice at Collection Under the California Consumer Privacy Act (“CCPA”), California consumers are entitled to certain notices and disclosures regarding the collection and use of their Personal Data.
We collect and use Personal Data as described in the section titled “Collecting and Using Your Personal Data.” We do not “sell” Personal Data as such term is defined in the CCPA. We may share Personal Data as described in the section titled “Sharing of Personal Data.” We retain Personal Data as described in the section titled “Retention of Your Personal Data.” For more information, please see the “CCPA Privacy Notice” below.
Definitions
For the purposes of this Privacy Policy
Business, for the purpose of the CCPA, refers to the Company as the legal entity that collects Consumers’ Personal Data and determines the purposes and means of the processing of Consumers’ Personal Data, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ Personal Data, that does business in the State of California.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Docupdate, 7000 Central Parkway, 30328, GA, USA.
Consumer, for the purpose of the CCPA, means a natural person who is a California resident. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual. For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Sale, for the purpose of the CCPA, means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s Personal Data to another business or a third party for monetary or other valuable consideration.
Service refers to the Website and the information network provided by Us through text messages.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
User Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Docupdate , accessible from http://docupdate.io
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: email address, first name and last name, and phone number.
Usage Data
Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever. You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purpose’s setout below: • Necessary / Essential Cookies Type: Session Cookies Administered by: Us. Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. • Cookies Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us. Purpose: These Cookies identify if users have accepted the use of cookies on the Website. • Functionality Cookies Type: Persistent Cookies Administered by: Us. Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. • Tracking and Performance Cookies Type: Persistent Cookies Administered by: Third Parties Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
• To provide and maintain our Service, including to monitor the usage of our Service. • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. You may also be directly contacted by our pharmaceutical manufacturer partners regarding information and services available to You related to your business and practice. • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. • To manage Your requests: To attend and manage Your requests to Us. • For business transfers We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. • For other Purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. We may share Your Personal Data in the following situations: • With Service Providers: We may share Your Personal Data with Service Providers to monitor and analyze the use of our Service, to contact You. • For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. These partners include pharmaceutical manufacturers. • With Your consent: We may disclose Your Personal Data for any other purpose with Your consent. • For Messaging: When you submit your information using the form available at https://portal.docupdate.io/, your data will be used to deliver pharmaceutical messaging to you. This messaging may be sponsored by a pharmaceutical manufacturer. You have the right to opt out of any specific manufacturer's messaging by replying “No” or “Stop” as well as a right to request to opt out of all messaging as a whole by replying “No All”. You may also modify your messaging preferences by visiting https://www.docupdate.io/manage-preferences. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.
Disclosure of Personal Data to Third Parties
We may disclose Personal Data to third parties as follows:
• Service Providers The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies. • Analytics We may use third-party Service providers to monitor and analyze the use of our Service. • Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: HTTPs://policies.google.com/privacyCCPA • Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. • Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). • Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of Users of the Service or the public, or protect against legal liability
Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and applicable law and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other Personal Data.
Requests to Delete or Correct Your Personal Data
You may request that we delete or correct the Personal Data that We have collected about You. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Security of Your Personal Data
The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service.
CCPA Privacy Notice
This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to users who reside in the State of California.
Categories of Personal Data Collected We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of Personal Data which we may collect or may have been collected from California residents within the last twelve (12) months:
• Category A: Identifiers. Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, or other similar identifiers. • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Sources of Personal Data We obtain the categories of Personal Data listed above from the following categories of sources: • Directly from You. For example, from the forms You complete on our Service, preferences You express or provide throughout Service. • Indirectly from you. For example, from observing Your activity on our Service. • Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate throughout Service. • From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, or other third-party vendors that We use to provide the Service to You.
Use of Personal Data for Business Purposes or Commercial Purposes.
We may use or disclose Personal Data We collect for “business purposes” or “commercial purposes” (as defined under the CCPA), which may include the following examples:
• To operate our Service and provide You with our Service. • To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service. • To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, we will use that Personal Data to respond to Your inquiry. • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. • As described to You when collecting Your Personal Data • To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities. Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the “Use of Your Personal Data” section. If We decide to collect additional categories of Personal Data or use the Personal Data We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy
Disclosure of Personal Data for Business Purposes or Commercial Purposes
In the past twelve (12) months, we have not disclosed Personal Data for a business or commercial purpose.
Sale of Personal Data
As defined in the CCPA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s Personal Data by the business to a third party for valuable consideration. In the last twelve (12) months, we have not sold Personal Data.
Sharing of Personal Data
We may share Your Personal Data identified in the above categories with the following categories of third parties: • Service Providers • Our affiliates • Our business partners • Third party vendors to whom You or Your agents authorize Us to disclose Your Personal Data in connection with products or services We provide to You
Your Rights under the CCPA
CCPA provides California residents with specific rights regarding their Personal Data.
If You are a resident of California, You have the following rights:
The right to correct. You have the right to request that we correct any inaccurate Personal Data we maintain about you.
The right know and data portability. Under CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of Personal Data. Once We receive and confirm Your request, We will disclose to You: • The categories of Personal Data We collected about You • The categories of sources for the Personal Data We collected about You • Our business or commercial purpose for collecting or selling that Personal Data • The categories of third parties with whom We share that Personal Data • The specific pieces of Personal Data We collected about You. • If we sold Your Personal Data or disclosed Your Personal Data for a business purpose, We will disclose to You: the categories of Personal Data categories sold, and the categories of Personal Data categories disclosed
The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your Personal Data from our records, unless an exception applies.
We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:
• Complete the transaction for which We collected the Personal Data, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You. • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. • Debug products to identify and repair errors that impair existing intended functionality. • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for bylaw. • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.). • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if You previously provided informed consent. • Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us. • Comply with a legal obligation. • Make other internal and lawful uses of that information that are compatible with the context in which You provided it.
The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer’s rights, including by denying goods or services to You, charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties, providing a different level or quality of goods or services to You, or suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services
Exercising Your CCPA Rights In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us by email at support@docupdate.io. Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your Personal Data.
Your request to Us must:
• Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected Personal Data or an authorized representative • Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it.
We cannot respond to Your request or provide You with the required information if We cannot:
• Verify Your identity or authority to make the request • And confirm that the Personal Data relates to You
We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice. Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s receipt. For data portability requests, We will select a format to provide Your Personal Data that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.
“Do Not Track” Policy as Required by CaliforniaOnline Privacy Protection Act (CalEPA)
Our Service does not respond to Do Not Track signals. However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
Children’s Privacy
Our Service is not intended for anyone under the age of 13. We do not knowingly collect Personal Data from anyone under the age of 13. If You are aware that a child under the age of 13 has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove the Personal Data.
Your California Privacy Rights (California’sShine the Light law)
Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes. If you’d like to request more information under the California Shine the Light law, You can contact Us using the contact information provided below. California Privacy Rights for Minor Users (California Business and Professions Code Section 22581) California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted. To request removal of such data, You can contact Us using the contact information provided below. Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated “date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us at support@docupdate.io.
